recommencement of domestic air travel of passenge

No. AV.29017/52@0-DT Government oflndia Ministrv of Civil aviatiotr R&jiY Gatrdhi Bhawan, New Delhi-110021 Dated 2ld Mry, 2020 Order The Govemment has decided for the recommencement of domestic  air travel of passenge $ with effect ftom 25th May 2020. In order to ensure safety ofthe passengem during prevailing circumstances due to COMDI9 pandemic, precautionaxy measures need to be taken by various stakeholde$. Accordingly, General Instructions: Guidelines to be followed by passengers; and Specific Operating Guidelines for major stakeholders (Airlines, Airport Operators, Gmund Handling Agencies, etc.) are armexed for compliance of all concemed. This is issued with the approval of Hon MOS (I/C), Civil Aviation. c1,/4*P"ltrr,, Joint Secretary 9l fo372o2D Annexure I: Ceneral instructions for commencement ofdomestic air travel. Annexure II: The detailed guidelines to be followed by air passengen. Annexure III: Specific operating guidelines for major stakeholders. To: 1 . The Secretaries of MinistrieVDepartments of Govemment of India 2. The Chief SecretarievAdministrators of Statevunion Territories Copy to: | . Secretary, Ministri of Civil Aviarion 2. PS to Hon MOS (VC), Civil Aviation 3. DG. DGCA 4. DG, BCAS 5. Other concemed officials and stakeholders (as per standard circulation) -0 p,Pft{ nl,lr' }.l V Annexure-I General Instructions for commenc€m€nt ofdomestic air travel Air travel of passengers, both domestic and intemational, has been prohibited since 25'March 2020. Now it has been decided by Govemment that domestic air travel of passengers shall resume witl effect from 25b May, 2020 (order ofMHA dated 20b May, 2020). Accordingly, Ministry of Civil Aviation has developed general instructions and detailed guidelines for air travel ofpassengers and major stakeholders (Airlines, Airports, Security Agencies, Ground Handling Agencies and Health Authorities, etc.) by incorporating necessary safeguards in consultation with Experts and Stakeholders. General Instructions: a. On the day ofcommencement, limited operations (about l/3d) would be permitted. b. Further augmentation offlights will be done in a calibrated manner. c. Vulnerable persons, such as very elderly, pregnant ladies, passenge$ with health issues are advised to avoid air travel. d. No physical check-in at air?ort counters would be done. Only those passengers with confirmed web check-in shall be allowed to enter the alrport. e. Airlines should adhere to the lower and upper limits offares prescribed by the Ministry during the period of COVID- t9 pandemic. f. A self-declaration/ Aarogta Set, App status (for compatible device) would also be obtained that th€ passenger is free of COVID-19 symptoms. Passengers with "Red" status tn Aarog)a Setu App would not be permitted to tavel. Passengers will be required to wear the protective gear (Face mask). Ihe airlines shall not provide meal services on board. The cabin crew are required to be in full protective suit. Only one check-in bag will be allowed. No newspaper or magazine shall be provided on board by the airlines. lW.f Use ofbaggage tiolleys has to be minimised. f/*CY Passengers should report at least two hours before the departure time. O f,r' 1) \ h. i. J. k. t. m. n. Airline shall fumish the passengers manifest in the presmibed format to the State / UT Govemments as per their requirement. o. The detailed guideline to be followed by passengers is at Annexure-Il. For the sake of convenience of passengers, the guidelines have been divided inm four parb. l Origin to airport. 2. At the airport. 3. In the aircraft. 4. From airpon to destination. p. Specific operating guidelines are communicated for major stakeholders (Airlines, Airports, Ground Handling Agencies, etc.) is at AmexurB-lll. v.w- ,ly '' Annexure-II The detailed guidelines to be followed by sir passengerst Mentioning the movement ofa passenger from the origin to the destination. 1. From Origin to Airport a. Passengers should familiarize themselves about the new procedures at the airport. Especially, about the noms of social distancing, minimum touch, baggage limitations, COVID-I9 declaration, registering on Aarog)a Setu App, digital pa)'rnents, use ofauthorized taxis. Expect slower processes and hence avoid last minute reaching the airport. b. Passenger to ensule that he/she has made a web check-in and obtained a boarding pass. He/she should also download the baggage tag Aaggage identification mrmber. c. In the initial stage passenger would be entitled to carry maximum of one hand baggage and one checked-in baggage as per the specifications by the airline ofhis travel. d- Passengers, before entering the terminal, to ensure wearing of protective gear, as per the prevailing rcquirement. He will continue to wear the mask thoughout the joumey. e. Passenger to rcport at the airport as per revised reportingtime i.e, D - 2 houls. i Passenger should travel in an authorized taxi/personal vehicle following the norms specified by MHA. g. During tmnsit to airport, the passenger should take all precautions to prevent infaction. h. The passenger shall not travel if he/she is staying in a containment zone. Also, they should not travel ifthey have been tested positive for COVID-l9. The passengers are expected to certiry the status oftheir health through the Aarogya S€tu app or a self-declaration form. i. Ifa passenger who is not permitted to fly, undertakes an airjoumey he/she shall be liable for penal action. j. The passenger shall give a declaration to the following eflect: i. Vwe am/are not residing in any containmant zone. ii. Vwe am/are not suffering from any fever/couglVany respiratory distress. iii. I/we am are not under quarantine. iv. lfvwe develop any ofthe above-mentioned symptoms I shall contact the concerned health authorities. immediately. v. Vwe have not tested CO\.{D-19 positive in last two months. vi. twe am eligible to travel as per the extant norms. *"K'Y" 2. vii. Vwe make my mobile number / contact details available to the airlines whenever required by them. viii. Vwe understand that ifI/we undertake the airjoumey without meeting the eligibility criteri4 l/we would be liable to penal action. ix. I/we undenake to adhere to the health protocol prescribed by the destination State / UT. k. The airlines shall ensue that the boa.ding pass is issued only after the declaration given above has been made by the passenger. In case of a PNR having more than one passenger, the declaration would be deemed to be covedng all the passengers mentioned in the PNR l- The passenger shall print the baggage tag and affix it on the bag at a prominent place. In case he/she is not ablc to print the baggage tag the PNR number and the name ofthe passenger (as mentioned in the ticket) should be boldly written on a piece ofthick paper and affixed to the bag or tag it with fte help of a strong string. m. Pass€ngers are advised to carry minimum baggage as use oftrolleys would be permitted spadngly. At the Airport: a. Etrtering the termind builditrg. i. The passenger should get down from his/her vehicle with the face mask on and with th€ requiled documents/€-documents. He would continue to wear his mask throughout the joumey. ii. He/she walk in the forccourt area and anive at the thermal screenins facility near the entry gate. iii. He should get himseli/herself checked for temperature. This will be done by a designated staffofthe Airyort. The statrs of"Aarogr'a Setu" should be displayed to the staff iv. In case of non-availability of Aarogr'a Selu, the passenger should be facilitated to go a counter provid€d by the aipott wherc Aarogr'a Setu can be downloaded. Children below fouteen years of age would be exempt from this rcquirement. v. The passenger shall, then, move to the CISF counter at the entry checkpoint. He/she shall display/show his identity card, the boarding pass/- e-boarding pass io the CISF staff. The CISF stafl on confirming the identity ofthe person shall allow him,/trer invi. The passenger shall then proceed to the baggage drop counter. At the baggage drop counter the passenger shall display the PNR and hisAer identification to the staff. The passenger shall also show/indicale lhe P\R number wrinenorinted on his/her baesase ,o \lJlo rhe staff. t lpon conirmalion. the staffsh;ll prirr rhe baggage talla"nach , .l{.;V" it on lhe bag and accepl tle bag. Instead ot issuing a prinled 6celpt to $,l,,, +\" ' vl1. the passenger, an electonic receipt in the form ofan SMS shall be sent to the passenger. viii. Passengers are mandated to adhere to the single baggage policy in the initial phase. ix. Passengers to adhere to the social dislancing which would be specihed at the airports tbrough markings like circle, square or tensor barrier as sp€cified at the airport to be used by the passenger. x. Passengers to complete the check-in procedure and baggage &op ofat least 60 minutes before departure. b. Security i. Arrangements have been made at airports to guide passengers to walk through the pre-embarkation security screening. Passengers should fbllow the directions as announced by the authorities. ii. Passengers should divest of all metal on their body to facilitate the securify screening. Also, bring only one hand luggage as per sp€cified size allowed by the airlines. iii. Security staff will practice 'minimum touch' concept to reduce physical conlact with the passengers. Passengers to cooperate with security staff by following the instructions for their own safety and security. c. Security Hold Area including Lounge, Prayer Room, Kids play area etc, i. Passengers to proceed to security hold area after security screening. ii. While waiting in the security hold area they should maintain social distancing and sanitization protocols- Chairs marked 'Not For Use' should not be occupied. iii. While going around F&B, retail outl€ts, etc.. passengers maintain hygiene and should be aware of the social distancing and locations where sanitizer would be available. iv. Passengers should dispose of all the bio hazaxdous mat€rial like used masks, gloves, tissues etc. in the yellow colored disposable binsbags placed at strategic locations at the airport, d. Boarding i. Passenger should give attention to the various communication materials displayed at the airyot about various health advisories relating to preboarding and during the flight precautions. 'a ,vY,v'^' ii, Passenger to collect the safety kit (thrce layered sugical masks, face g/I.t t shield and sanitizer) from the airlines near the boarding eate. TheV ^r),r' 'v'\ should wear mask, face shield and sanitize their hands before proceeding to the boarding gate for scarning ofthe boarding pass. iii. Passenger should give attention to boarding announcements and reach the boarding queue by following distancing. iv. Check-in ofthe boarding pass would b€ done by the passenger by selfscanning of e-boarding pass. v. Passengers would be requiled to show their ID card to the airline staff at the boarding gale. vi. Passenger to board the aiuaft in a sequential manner as per the announcement by the airlines. 3. In the Aircraft a. Throughout the flight, hygiene and saritation to be maintained by the passengers. Face to face interaction to be minimized. b. Passenger are advised to minimize use of lavatory and to avoid any nonessential movement in the aisles. c. No queuing at the lavatory and only one companion for children and the elderly to be allowed. d. No meal services wor-rld be made available in the aircraft. Water bottle to be made available in the gall€y area or on the seats. e. Passengers would not be permitted to consume any eatables inside the aircraft during the flight. f. Passenge$ to note that No paper / magazine will be available in the aircraft. g- There would be no on-board sale of any item to minimize the physical contacts. h- lf any passenger feels uncomforiable, fatigued or have cough, it should be hought to the notice ofthe crew for handling the passenger. 4. From Airport to Destination a. Arrival i. The disembarkation from the airlines would be sequential and passengen are advised to follow the iDstructions and not to rush to tlrc exit sate. ii. Social distance / sanitation should be maintained at the arrival gate, aercbddges, coaches, jet ladders, ramps et A"t^ftU iii. Trolleys in the arrival area to be used sparingly. d/, t\ b. Baggage Collection i. Passenger to wait at the baggage hold area till the baggage arives m batchos. ii. Transit passenger will not be allowed to come out of the transit area. c. Exit from Airport i. Passenger should use the authorized taxi maintaining the prescribed hygiene protocols. ii. Only authorized taxis are allowed for taking the passenger from the airpod. iii. Passengers are advised to follow the social distancing and hygiene while travelling in any mode oftansportation. iv. On anival at their destination, the havelling passenge$ will have to adhere to such health protocols as are prescribed by the destination Statd UT. ttt NNt\ 0kt V Annexure III Specific Operatine Guidelires for Maior Stakeholders {Airlines) Measures to be Taken by the Airlines l. The Airlines shall make all arrangements so as to effiwe that the risk of transmission of COVID-19 virus is minimized. Precautionary measures need to be taken within the aircraft as well at the time ofcheck-in, boarding and anival at the destination. The airlines shall ensue coordination among th€ other service providers such as the airports, secwity agencies, ground handling agencies etc. '!ryithout comprising on the generality of the above, the airlines shall take the tbllowing measures: 2. Pre-DepartureRequirements a. All airlines to disseminate the information regarding the precautionary measues to be taken by the passengers. This should be done through their web-sites, travel agents, call centres, display at airports, assistance booths at the airyorts. etcb. Airlines to train/ educate their staffand the staffofthe ground handlels about the vadous measures that need to be taken. c. Airlines to ensule that their airclaft arc sanitized after every trip and at the end ofthe day, as per the protocol prescribed by the DGCA. d. All airlines to take adequate steps to ensure that all tickets are sold electronically- They should build enough redundancy so as to ensue unintem-rpted service to the passengers. e. Educate the passenger about the web check-in process. They should provide altematives if a passenger does not have a computer at home. Facilities of tele check-in should also be orovided. I lnform all passengers that they will have to necessarily f-ollow a web checkir/ tele check-in process. g. Airlines should devise asystemthat web-check-in or tele check-in is possible only when the passenger c€rtifies the status of their health through the Aarogla Setu App or a self-declaration form. The passenger shall give a declaration to the following effect: i. I/we am/are not residing in any containment zone. ii. l/we am/are not sullering ftoth any fever/cough/any respiratory dislless. iii. I/we am are not under quarantine. iv. ( l/we develop any ofthe above-mentioned swptoms I shall contact the concerned health aulhorilies. immediately. 10 ,r"s' vu, viii. h. J' k. b. c, d. e. I ae h.tte not lesled COVID-|9 positive in last two months. I/we am eligible to travel as per the extant notms. I shall make rhy mobile numher / cont.rct delails arailable to the airlines \ehenever required by lhem. I uhdetstand lhal if I underlake the air iournq) without meeting the eligihilily criteria, I toukl be liable to penal action. The airlines shall ensue that the boarding pass is issued only after the declaration given above has been made by the passenger. In case ofa PNR having more than one passenger, the declaration would be deemed to be covering all the passengers mentioned in the PNR. 'Ihe airlines shall keep a record of the aforesaid declaration and make available to any Central Government or State Govemment agency reouired. it if The airlines shall inform the passenger that only one check-in baggage is allowed apart ftom the hand baggage. The hand baggage shall be govemed by the normal norms ofthe airlines. The check-in baggage should not exceed 20 kg, beyond which the airlines can charge. The booking system ofthe airlines should provide for printing of baggage tag by the passenger himselflherself. An altemative simple mechanism should also be provided to the passengers. Arrival at the Airport a. Inform the passenger that the reporting time at the airport is at Ieast two hours before the scheduled time ofdeparture. Provide adequate protective gear to all their staff. Ensure that all their staff is adequately trained about the various protective measures. Make adequate staff available at the entry to the airpon to assist the passengels. The body temperature of each passenger to be taken. Symptomatic passengers should not be allowed to enter the airport. Passengers denied travel due high temp€rature or ag€ to be permifted to change their date of tavel without penalty. Airlines to keep all such records. For passengers with special needs like wheel chair, unaccompanied minor etc., the handling staff to be in full protection gear with pre-sanitized wheelchairs. b. Baggage Drop Facilities a. Airlines should provide enough number of counters to facilitate easy baggage drop by the passengers. At the baggage drop counter arrangement shall be made such that the passenger displays the PNR and his/her identification to the staff. The passenger shall also show/indicate the PNR number writter/printed on his,&er baggage to the staff. Upon confirmation, the staff shall print the baggage tag, attach it on the bag and accept the bag. Instead of issuing a printed rcceipt to the passenger, an electronic rcceipt in the form ofan SMS shall be sent to the passenger. Frontline staff to wear rnandatory Protective gear- StaII at counters and ensure sale distance while accepting baggage. Only one hand baggage and one piece ofchecked-in baggage (20 kg) to be permitted in initial phase. The baggage drop procedure to be completed at least 60 minutes before depaltwc. The airline should prominent)y dispiay the precautionary steps to be taken by the passenger. Any payment made on account oftickets / excess baggage etc. to be accepted through Digital Mode only. Airline to release passengers for security after check-in / baggage drop off in rcstricted numb€$ to ensure social distancing at the security gates. At the Boarding Gate a. Airlines to mak€ announcements at the waiting area and educate the passengers. d. g. h. b. d. f. E. Boarding to commence 60 minutes before departure and gate to close at D20 minutes. Airlines to supply Fotection kit to each passenger (three layered surgical masks, face shield and sanitizer) near the boading gate. They should wear mask and sanitize their hands before proceeding to the boarding gate for scanning of the boarding pass. Passengers to continue wearing the mask ftroughout the joumey. The body temperature of each passenger to be taken at the boading. Symptomatic passengers should not be permitted to boaJd the aircraft. Staggered sequential boarding in batches of l0 to be practiced. Ifpossible, self-scanning ofpaper / e-boarding pass. The passengers to display tieir ID before boarding. No passenger to be allowed to board without face mask. Check-in of the boarding pass would be done by the passenger by selfscanning ofe-boarding pass. Passengers would be required to show their ID card to the airline staff at the boarding gate. f r/ir h. Ensure that the passengers board the aircraft in a sequential manner as per the announc€ment by the airlines. i. lf a bus is being used for boarding, the airlines shall ensue that the bus is not crowded. Also, the bus should be sanitized continuously. j. Airlines should ensure that there is no crowding on the step ladder. The gmb mils ofthe step ladder should be sanitized continuously 6. Inside the Aircraft a. Throughout the flight, hygiene and sanitation shall be maintained by the passengers. Face to face interaction to be minimiz€d. b. Cabin Crew must wear PPE, which includes full body gown, shoe cover. mask, gloves etc. All PPE, its type and its material to confbrm to the standards and specifications laid down by intemational bodies like ICAO / WHO / ICMR etc. c. All passengers shall wear face mask while in the aircraft. d. Hand baggage to be r€stricted to barc minimum. Stowag€ bins to be closed as soon as full so as to avoid rmwaranted touch. Offload over-sized / excess cabin baggage. ifany, as early as possible and send to Cargo hold. e. Passenger to be advised to minimize use of lavatory and to avoid any nonessential movement in the aisles. f. Ensure that there is no queuing at the lavatory and only one companion for children and the elderly to be allowed. g. There shall be no meal services in the aircraft. Water bottle to be made available in the galley arca or onthe seats. Passengers would notbe pelmitted to consume any eatables hside the aircmft duing the flight (except onhealth grounds) h. No paper / magazine will be available in the aircraft. i. Repeated announcements to be made w-r.t. COVID-I9 sal-ety protocols. Also, passengers to be advised to minimize the use oflavatori€s, and to avold any non-essential movement in the aisles. j. There would be no onboard sale of any item to minimize the physical conLacB. k. On anival at the destination, the passengers should be allowed to €xit in a sequence so as to avoid any bunching. l. Airplane lavatories to be cleaned / sanitized after every one hour of flight. Sprayed with disinfecting solution from time to time. m. Clearance of seat pockets of all items except for safety card, which will be replaced or sanitized aftcr every flighl. n. All on-board sales to be susDended. 0.!<,r"' t .\ot ' 2)\ 13 7. General a. Airlines to do health check-up ofall crew regularly. b. All flying crew to be given full protective suits. c. All crew to be sufficiently eduaated and tained about prcventive measures. d. As fbr as practically possible, the same sct ofcabin and cockpit crew to be rostered together to prevent possibility of cross-contamination. e. The norms for cockpit crew entry in cockpit before the flight and exit post flight to be laid down so as to ensure minimum exposure and contact with the passengers. f. Strict norms to be put in place to ensue restricted entry of ground staff in the aircrali and particularly the cockpit. g. The entry ofcabin crew in cockpit during flight to be rcstricted to minimum possible. h. Ifany crew or other staff comes in contact ofCOVID-19 patient or exposed to possible infection, the APHO at the airport to be contacted. Airport operatoN and Health officials to have well defined processes to handle COVID-19 positive cases or any other health emergency. i. Cleaning and disinfection of frequently /rccently touched surfaces after every flight with alcohol-based cleaning agen1. Galley and l-avatories also to be sanitized and disinfected. Approved procedures for disinfection using OEM / DGCA approved chemicals reagents to be used. j. DGCA would issue (ifnot alrcady issued) the COVID-I9 specific detailed guidelines, as required, in respect oftechnical issues, taining ofcrew, and processes related to opemtions and maintenance including cleaning / sanitizing of aircraft etc. for strict compliance by all concemed. k. A11 aircraft to be sanitized after each tdp as per the norms laid down by DGCA, l. At the end of the day each aircraft to be fully sanitized as per the norms of the DGCA. m. Airlines to have guidelines in place for disinfection dudng a transit flights having passengers for onward destination. Appropriate air-conditioning inside the aircraft be provided. n. ln case of COVID-l9 related medical emergency on board, aircraft disinfection to be carri€d with special att€ntion to the affected seats. o. Airlines shall flrnish the passengers manifest of each flight to the State / UT in the lbllowins format: Name of the Passenger Contact Number Pin code of the DestinNtion Address ill-Hff". Seat Number (In Sequence) 14 l. Specific Operatins Cuidelines for Maior Stakeholders (Airports) Me|slres to be taken rt the AirDorts The Air?ort operators shall make all alrangements so as to ensure that the fisk of transmission of COVID-l9 vims is minimized. Social distancing mcasurcs shall be enforced for the passengers at the airports. The airport operators shall take adequate sanitization measures. The airports shall ensure coordination among the other service providers such as the airlines, security agencies, ground handling agencies etc. Without comprising on the generality of the above the airport operators shall take the following measures: At Airport trtrtry a. Only passengers with departures in the next four hows or less to be allowed inside the airDort. Prominently display the precautionary measules that need to be taken by all staff and passengers. Ensue that no passenger without wearing a mask is allowed entry in the airport, Provide adequate disembarkation points fbr vehicles soas to avoid crowding. Temperature screening ofthe passengers entering in the terminal area and at boarding point to be ensured. (At the boarding point the airlines shall discharge this function) Passengers & staff showing any symptoms,lalogfa Seru App not showing "green' are not to be allow€d to enter the terminal building. If,4arogta Setu App is not available then a declaration needs to be taken that the pe6on js not infected with COVID-l9. Vulnerable persons such very elderly with comorbidities, pregnant ladies, passengers with ailments are advised to avoid air travel. Mats / carpet soaked with bleach (Sodium Hypochlorite solution) to be placed at entrance for disinfecting shoes. Use of trolleys to be discouraged in departue and arrival area. However, select f'ew passengers, requidng the same due genuine reasons, to be provided on request basis only. All trolleys must be disinfected by suitable means like disinfecting spray etc. Designate separate cntry gates for difTerent airlines to avoid crowding. (to the extent oossible). 7 b. c. d. g. h. Inside the Terminal Building a. Ensure social distance markings and separated seating in the forccourt area. b. For passengers with special needs like wheel chaiq unaccompanied minor etc., the handling stalf to be in full protection gear with pre-sanitized wheelchairs. Prominently display the precautionary measwes that need to be taken by all staff and passengers. Provide a clear transparent glass shield on a pedestal to act as a banier between passenger / staf and CISF ASG personnel at the entry gates. Social distancing norms for all queues to be strictly adhered to at the entry gate. Airports to earmark ar€as for isolation and COVID -19 testing for suspected passengers. Airports to eannalk separate areas for change of PPE gear by the staff using it. Airports to ensure easy Availability ofhand sanitizer at all entry points and also to be available at various touch points. Disinfect all surfaces /touch points every 30 minutes like rails near the entry gate etc. Keep fland Sanitizer/ dispensers and social distance d. g. h. J. k. L near selfcheck-in kiosks / counters. All wash rooms to be sanitized continuously. Social distance markings like circle, square or tensor barriers which are easily visible to be ensured in the check-in (baggage drop) area, as and when, the check-in ftom the counters is permitted. Ensure sanitization of checked-in baggage, Check-in (Baggage Drop) counters to open 3 houts beforc the Scheduled Time of Departure (STD) and close 60 minutes before STD. Adequate allocation ofcounters for baggage drop to be made. Provide a clear transparent glass shield on a pedestal to act as a barrier between passenger / staff at the baggage drop counter. Social distance markings, tensor barriers (queue managers) and separated seating in area beforc Security to avoid crowding and queuing, to be Fovided by the ailpofis. Ensure availability of hand sadtizer dispensen at *re entry and exit of security check points. Ensure Avaitability of adequate number of Personal Protective Equipment (PPE) for Security personnel on duty to be ensured. Sanitization of trays at the security-check cabin baggage screening area to be done regularly. m. n. o, p. q. I. s. Special bins to be placed for disposal of used material like masks etc, such waste to be handled and disposed as per the prescribed procedures. A 1h'w" 4. Security Hold Area (After Security Check) a. The entry to lormges, Prayer room, Kids play room, smoking room etc. to be highly regulated. No reading material / non-essential loose items to be kept. b. Prominently display the precautionary measures that need to be taken by all staff and passengers. c. Passengers l,o be informed about the pr€cautiona4/ measures through displays, announcements and ifrequired assistance by trained persons. d. Social distance markings & continuous sanitization of all possible areas including F&B and retail outlets, boarding gate etc. to be done. Chai$ to be marked "Not forUse" to enswe adequate separation- Sanitization offrequent touch point alier every depaltulc to be done. e. All wash rooms to be sanitized continuously. fl All F & B and Retail outlets to be opened with COVID-19 precautions. Takeaway to be encouaged to prevent crowding. g. Promote digital paym€nts, self-ordedng booths at F & B and Retail Oudets. h. Safe distarce rnarkings to be made by the airport operator on Aerobridges as well as the boarding points. i. Provide a clear tnnsparent glass shield on a pedestal to act as a banier between passenger / staff at the boarding counter. j. Ensure sanitization ofthe buses used by passengers at regular intervals. k. Ensure that there is no crowding on the step ladder while boading the aircrafi. l. Ensure that the ground handling staffwears masks and other protective gear ifthe situation so demands. 5, Upon Arrivrl at Destinatiotr a. Sequential passenger disembarkation in batches to be canied out to ensure social distancing. b. Ensure social distance malkings in anival gates, aerobridges, coaches, step ladders, ramps. Availability of hand sanitizers at e)dt points of aerobridge before baggage coilection area. c. Put social distance ma*ings like circle, square around the baggage collection carousel. d. Take measures to avoid bunching ofpassengers on travellatorc. e. Ensue staggered placement ofbaggage on the arrival carousel. f. Provide additional separated seating in baggag€ collection area to avoid crowding. g. Transit passengers not to be allowed to come out oftransit area. P#v" rt t7

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